Shipping policy

🛍️ Lion Rock Enterprise Pty Ltd — Shopping Policy

1. General Information

Lion Rock Enterprise Pty Ltd is committed to providing quality products and a reliable shopping experience. By placing an order with us, you agree to the terms outlined in this Shopping Policy.


2. Pricing & Payment

  • All prices are listed in Australian dollars (AUD) unless otherwise stated.

  • Prices may change without notice; however, confirmed orders will not be affected.

  • Payment must be received in full before orders are processed or dispatched.

  • We accept [insert payment methods—e.g., credit card, PayPal, bank transfer].


3. Order Processing

  • Orders are processed Monday to Friday (excluding public holidays).

  • Processing times may vary depending on product availability and order volume.

  • Customers will receive an order confirmation via email once the purchase is completed.


4. Shipping & Delivery

  • Shipping costs are calculated at checkout based on weight, size, and destination.

  • Delivery times are estimates only and may vary due to courier delays or external factors.

  • Lion Rock Enterprise Pty Ltd is not responsible for delays caused by third‑party carriers.

  • Customers are responsible for providing accurate delivery information. Re‑delivery fees may apply if incorrect details are supplied.


5. Returns & Refunds

Faulty Products

If a product is faulty and you wish to return it, we offer a full refund on the purchase price. Please note:

  • Freight/shipping costs are not refundable.

  • The product must be returned in the same condition it was sent, including all packaging and accessories.

  • Proof of purchase is required.

Change of Mind

  • Change‑of‑mind returns may be accepted at our discretion.

  • Returned items must be unused, unopened, and in original condition.

  • Shipping costs for change‑of‑mind returns are the customer’s responsibility.

Return Process

To request a return:

  1. Contact us at [insert email/phone].

  2. Provide your order number, product details, and reason for return.

  3. We will provide return instructions and any applicable return authorisation.

  4. Refunds are processed once the returned item has been inspected and approved.


6. Warranty

  • Products may include a manufacturer’s warranty where applicable.

  • Warranty claims must follow the manufacturer’s guidelines.

  • Damage caused by misuse, improper installation, or unauthorised repairs is not covered.


7. Cancellations

  • Orders may be cancelled before dispatch.

  • Once an order has shipped, it cannot be cancelled and must follow the returns process.


8. Customer Responsibilities

Customers are responsible for:

  • Ensuring all order details are correct

  • Inspecting goods upon delivery

  • Notifying us promptly of any issues or discrepancies


9. Contact Information

For questions, returns, or support, please contact:

Lion Rock Enterprise Pty Ltd Email: DPODESTA@OUTLOOK.COM Phone: 0407195930 Address: PO BOX 37 CHEWTON VIC 3451